Where are you located?
We are an e-commerce store that ship our products worldwide. Our headquarter is in Portland, Oregon. We do not have physical store.
Where do you ship from?
Our products are manufactured and ship from Hong Kong and China to ensures originality of the Feng Shui products. We perform weekly audits to our inventory to ensure the products are the highest quality.
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
We are also offering FREE shipping on order over $25.
How long does shipping take?
Shipping takes 10-40 business days depend on your location.
How do I tracked my shipping?
You can tracked your order in our Track Your Order page. Please allow 2-4 days to update information on new shipment. If tracking is not updated for several days, it is on its way to your country and the tracking will be updated once your local post office picked it up.
My product arrived damaged, what do I do?
We are sorry for your inconvenience, accident do occured occasionally during shipment. Please contact at Support@fengshuicharms.com we will work with you to resolved it.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item have different variation/size to your order.
- The item you received that was assured to be genuine was fake.